Our commitment to your privacy
Jason Windows respects the privacy of individuals and takes its privacy obligations very seriously and strives to ensure that your personal information is dealt with in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”), the Australian Privacy Principles. This policy documents how we collect, use, disclose and manage personal information including credit related information. “Personal information” is defined as information or an opinion that identifies an individual or allows their identity to be readily worked out from the information. We update our Privacy Policy periodically and encourage you to check our website regularly for any updates.
Our company
Jason Windows is a major manufacturer and supplier of aluminium doors, windows and screens.
Policy scope
Whenever it is reasonable and practicable to do so, we collect information about you directly. In some cases, your personal information may be provided to us by third parties such as builders, contractors or agents. Jason Windows generally collects and holds personal information about:
- our employees;
- contractors who provide service to Jason Windows;
- our clients;
- building owners who have our products installed;
- our suppliers;
- job applicants;
- other people who encounter Jason Windows.
We may also collect information that we request from you regarding your use of our products and services or that we collect automatically from your visits to our websites and online portals.
The types of personal information we collect include:
- contact details (name, address, phone, email);
- client, contractor or suppliers’ business and trading names;
- IP addresses and cookies when you visit one of our websites or online portals
- payment and finance details
- employment, educational history and relevant licenses (related to employees and job applicants);
- health information when required by law or with consent;
- the full name, phone number and email of any visitors to a Jason Windows premise;
- a sub-contractor’s full name, address, phone number, email, ABN, insurance certificate of currency, and license details.
Sensitive information
Sensitive information will be collected only with your consent or where required by law.
Anonymous information
If you or your organisation prefers, it may remain anonymous. However, all data necessary for contractual relations to exist, must be provided if we are to be able to fully supply you with our products and services.
Meeting regulatory requirements
We also collect your personal information to satisfy our regulatory obligations under applicable laws and rules. In some cases, your information may be disclosed where required or authorised by law, for example, to government and regulatory authorities or in emergency situations and when assisting in lawful enforcement.
How information is collected
We collect information:
- Directly from you (e.g. forms, phone, email, website)
- From third parties (e.g. building companies, employment agencies)
- Automatically via digital cookies and analytics tools
Use of information
We use your information to:
- Provide and manage our products and services
- Respond to enquiries and manage accounts
- Meet legal and regulartory obliations
- Improve our services and your experiences on our websites and digital portals
Direct marketing
We may use your information to send you communications about our products and services either related to our business relationship or in relation to products installed in a property you own or manage. You can opt out at any time by contacting us or using the unsubscribe link in our emails. We will not share your personal information with third parties for marketing purposes without your consent.
Sharing of information
We may disclose your information:
- To service providers and partners assisting Jason Windows in delivering services
- To government or regulatory bodies where required by law
- Overseas, where necessary, with appropriate safeguards in place
We take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles or equivalent standards, including through contractual obligations and due diligence assessments.
Information Security and Storage
Jason Windows uses secure servers in order to store your information. We take all reasonable practical measures to protect personal information that we hold from misuse, loss, unauthorised access, modification or disclosure. If you provide paper based documentation, we may retain the paper documents in addition to saving copies in an electronic format.
Transmission of data on the internet can never be ultimately secure. We do not and cannot guarantee security of information collected or transmitted electronically; however we take all necessary steps to provide the best industry standard security available. Jason Windows may store your data using overseas cloud storage products as well as other overseas information technology products and services, where we reasonably believe that the overseas recipient is subject to laws that protect the information in a substantially similar way to the Australian Privacy Principles.
Jason Windows uses ‘cookies’ for maintaining contact with a user through a website session. A cookie is a small file supplied by our web server and stored by the web browser software on your computer when you access our website. The main reasons we store cookies are to:
- Improve your website browsing experience. For example, to remember your search criteria so you don’t have to re-enter them to do multiple searches and to remember your site preferences for your next visit to the site;
- Gather statistics on site usage. For example, page views and drop off points so we can monitor site usage and make improvements to site usability; and
- Enable us to present customised and appropriate messages from Jason Windows.
If you disable the use of cookies on your web browser or remove or reject specific cookies from a Jason Windows website or linked sites or digital portals, then you may not be able to gain access to all the digital content and facilities.
Credit checks and credit reporting
Where you apply to us for credit or propose to be a guarantor, one of our checks involves obtaining a credit report about you.
Credit Report
- A credit report contains information about your credit history which helps credit providers assess your credit applications, verify your identity and manage accounts you hold with them. Credit reporting bodies collect and exchange this information with credit providers like us and other service providers. The Privacy Act limits the information that credit providers can disclose about you to credit reporting bodies, as well as the ways in which credit providers can use credit reports.
Information exchanged with credit reporting bodies
- The information we can exchange includes your identification details, what type of credit has been extended to you, the amount of credit extended to you, whether or not you have met your credit obligations and if you have committed a serious credit infringement (such as fraud). We also ask the credit reporting body to provide us with an overall assessment score of your creditworthiness.
Types of credit related personal information
- name, sex, date of birth, driver’s licence number, employer and three most recent addresses;
- confirmation of previous information requests about the individual to credit reporting bodies made by other credit providers and credit insurers;
- details of previous credit applications, including the amount and type of credit and credit limit;
- details of current and previous credit arrangements, including credit providers, start/end dates and certain terms and conditions;
- permitted payment default information, including information about related payment arrangements and subsequent repayment;
- information about serious credit infringements (e.g. fraud);
- information about adverse court judgments and insolvency;
- publicly available information about the individual’s credit worthiness;
- any credit score or credit risk assessment indicating a credit reporting body, credit provider’s or our analysis of the individual’s eligibility for consumer credit; and
- any other types of credit related personal information about an individual permitted under the Privacy Act.
Use and storage of credit-related information
We use information from credit reporting bodies to confirm your identity, assess applications for credit, manage our relationship with you and collect overdue payments. We may also use this information as part of arriving at our own internal assessment of your creditworthiness.
We store credit-related information with your other information. You can access credit-related information we hold about you, request us to correct the information and make a complaint to us about your credit-related information. See sections 8 and 9.
Credit providers may ask credit reporting bodies to use their credit-related information to pre-screen you for direct marketing. You can ask a credit reporting body not to do this. Also, if you’ve been, or have reason to believe that you’re likely to become, a victim of fraud (including identify fraud), you can ask the credit reporting body not to use or disclose the credit-related information it holds about you.
Procedures for accessing, updating and correcting your information
You may contact us to request access to personal information that we hold about you and may notify us of any corrections which need to be made. Personal information provided by you can be updated by you if the information provided is incorrect or out of date. We will investigate and deal with your correction request or complaint in a fair, efficient and timely manner. Jason Windows may deny access to information in certain circumstances as permitted by law. For example, there are exemptions as specified in the Australian Privacy Principles where access may be denied. If this is the case, we will provide you with the reason for our decision. If you want to gain access to or correct any of the personal information held by Jason Windows about you, or if further information on how Jason Windows handles personal information is required, please contact our Privacy Officer in the manner prescribed below. If you are not satisfied with our handling of your matter, you have the right to complain to the Office of the Australian Information Commissioner. We suggest you do this only once you have first followed our internal complaint processes. The contact details are set out below:
Office of the Australian Information Commissioner
GPO Box 5218
SYDNEY NSW 2001
Web: www.oaic.gov.au
Contact us
If you wish to access or correct your personal information or make a complaint in relation to your privacy, please contact our Privacy Officer on +61 8 9351 3400 or by email at [email protected]
Further information about privacy rights
For further information about the Australian Privacy Principles of the Privacy Act please visit the Office of the Australian Information Commissioner website at www.oaic.gov.au .
This document does not create any additional rights under contract, statute or equity law. Reviewed and updated October 2025.