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See our frequently asked service booking questions below before completing the booking form

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Frequently Asked Questions

Our service call out fee for work outside of warranty is $165, which includes the first half hour of labour.

How do we come to this price?

Over half the homes in Western Australia have Jason Windows products installed, and it takes a large service team to support all these homeowners over the life of their home. The service fee covers the cost of providing a dedicated, technically trained team of service technicians and administrative support. These costs include:

  • Employment costs – wages, superannuation, employee insurance
  • Petrol to and from your home
  • Motor vehicle and associated costs
  • Mobile phones and tablets
  • Tools
  • Training & licenses

Jason Windows is the only WA window, door and security screen manufacturer that offers dedicated ongoing service support for the life of your home. Are you a pensioner? Ask about our pensioner rates!

The average service wait time is seven days. Demand for our services fluctuates from day to day for Perth and the south-west region. You can book a service call by completing the form below.

Jason Windows is not a registered emergency lock supplier. We recommend the following businesses for emergency lock and glass replacement requirements:

Metro Area

  • Fort Locks: 9434 1353
  • Dependable Glass (24hr Service): 9455 3069

Bunbury Area:

  • South West Locksmith: 0400 798 987
  • Bunbury City Glass (24/7 service): 9726 0656

Windows and doors might look similar, but there are vast differences between the workings of each brand. Our skilled service team is trained to work on the Jason Windows suite of products only, so we are unable to service non-Jason Windows products. We recommend contacting the manufacturer of your window and doors for suitable repair options.