Service & Support for Jason Windows, Doors, Security Screens, and Glass

How to book a service with Jason Windows

Complete the Service & Support form below (approx. 30 seconds to complete).
Select an option at each question and use the NEXT and PREVIOUS buttons to navigate your way through the form.
We’ll show you some helpful DIY videos along the way, but if you’re still having trouble and need help there is an option to book a service with our team at Step 3 of the form, under Service Options.

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Step 1 of 3

What's going on?

What do you need help with?*

Sliding doors won't lock

Sliding windows won't lock

Glass pulling away from door/window frame

Screens are falling out

Other

Things to consider

Things to consider when your sliding doors won't lock...
- Check the rollers run smoothly and the door is level and square. Do the door rollers need replacing?
- If you have Boltlock Handles, check the keepers are secured into your door frame properly. Keepers are located at the top and bottom of the frame and allow your door to be locked in a partially opened “vent” position, encouraging airflow but maintaining security.
- Does the lock body need to be replaced?

Things to consider when your sliding doors won't lock...
- Check the rollers run smoothly and the door is level and square. Do the door rollers need replacing?
- Does the lock body need to be replaced?

Things to consider when your sliding windows won't lock...
- Is the window sash uneven?
- Do the window rollers need replacing?
- Is the Breezelock Rod broken? Or the housing that holds the rod?
The Breezelock system is designed to automatically lock the window in 3 set positions. This feature allows the flow of air through your home with the window locked at a narrow position for your peace of mind. Does it need replacing?
- Has the key barrel come out?

Things to consider when your sliding windows won't lock...
- Is the window sash uneven?
- Do the window rollers need replacing?
- Has the key barrel come out?

Worn out rollers or dirty tracks can cause the glass in sliding doors and windows to pull away from the frame for a few reasons:
1. Over time, dirt can accumulate in the tracks of sliding doors and windows, obstructing the smooth movement of the rollers, causing them to drag or stick instead of rolling freely. This added friction can put stress on the entire door or window structure, causing the glass to pull away from the frame.
2. If the rollers are worn out or damaged, they may not roll smoothly, causing the door or window to drop slightly. This can increase friction and lead to misalignment, which might cause the glass to pull away from the frame.
3. Damaged or worn down tracks can also cause issues. If the tracks are not straight, the rollers may not be able to move freely, causing the door or window to sit unevenly or pull away from the frame.

Things to consider if your screens are falling out...
- Are the screen clips loose or missing? Screen clips are small plastic pieces that hold the screen in place. If they become loose or go missing, the screen can fall off your window.
- Consider replacing your flyscreens with Jason Security Screens.

It appears that you do not have Jason Windows or Doors installed. Please note that our service and maintenance is only applicable to our products. If you require advice that is applicable to your home, we recommend that you contact your window and door manufacturer directly.

Still think you have Jason Windows? Please make a service request below, letting us know who your builder was along with any photos you have of the door/window/screen that needs servicing.

DIY Options

Follow these step-by-step instructions to learn how to temporarily secure your door, and how to replace the Lever Lock handle or Key Barrel.

Secure Door with a Damaged Locking Pin

How to secure a Jason residential sliding door when the locking pin is missing or damaged

A chock of wood is securing the door temporarily until the locking pin can be fixed.

Secure Your Sliding or Stacking Door when Handle is Damaged

How to secure your Jason residential sliding or stacking door until you can replace the damaged handle

Replace Leverlock Key Barrel

How to replace the leverlock key barrel on the Jason sliding and stacking doors

New key barrels can be purchased here.

Replace Lever Lock Handle

How to replace the lever lock handle on a Jason residential sliding or stacking door.

Lever lock handles can be purchased here.

Jason Windows service technician showing how to remove and replace Lever Lock handles

Follow these step-by-step instructions to learn how to temporarily secure your door, and how to replace the Boltlock Snibs and/or Boltlock Lockbody.

Secure Door with a Damaged Locking Pin

How to secure a Jason residential sliding door when the locking pin is missing or damaged

Replace Boltlock Snibs

How to replace the snib on a boltlock handle. Boltlock snibs can be purchased here. If you are replacing your snibs often, there maybe something else going on with the door that needs attention.

How to Diagnose Breaking Snibs

Close-up of boltlock snib about to be replaced

Replace Boltlock Lockbody

How to replace the lockbody on your Jason residential sliding door with a boltlock handle fitted. The boltlock lockbody can be purchased here

Close-up of service technician adjusting a screw on the boltlock lock body

Follow these step-by-step instructions to learn how to temporarily secure your door, and how to replace the Mortice Lock door handle, Mortice Lock key barrel, or Mortice Lock Body.

Secure Door with a Damaged Locking Pin

How to secure a Jason residential sliding door when the locking pin is missing or damaged

Replace Mortice Lock Key Barrel

How to replace the key barrel in your mortice door handle. The euro lazy cap barrel to suit the mortice can be purchased here.

Replace Mortice Door Handle

How to replace the mortice door handle on your Jason residential sliding door. Mortice handle sets can be purchased here

Mortice Door handle being removed by service technician using a power drill to unscrew the handle from the door

Replace Mortice Lock Body

How to replace the mortice lock body on your Jason residential sliding door

Close-up of technician with drill about to undo the screws on the mortice handle

Follow these step-by-step instructions to learn how to replace your sliding window rollers, rods, and key barrel...

Replace Sliding Rollers

How to replace the rollers on your Jason residential sliding window. New Sliding Window Rollers can be purchased here.

Inserting a new window roller into the sliding window sash

Replace Breezelock and Rod

How to replace the Breezelock handle and rod on a Jason residential sliding window. New Breezelock and Rods can be purchased here.

Service technician about to remove the breezelock from the window sash

Replace Sliding Window Key Barrel

How to replace the the Breezelock key barrel on your Jason residential sliding window. Purchase the Breezelock key barrel here

Follow these step-by-step instructions to learn how to replace your rollers and clean your window and door tracks.

How to Clean Window & Door Tracks

Learn how to clean your Jason window and door tracks without causing damage

Using a screwdriver to push the cleaning cloth into the narrow tracks to ensure a good clean.

Replace Sliding Door Roller

How to replace rollers on your Jason residential sliding door. Rollers to suit Jason doors can be purchased here

Replace Sliding Window Rollers

How to replace the rollers on your Jason residential sliding window. New rollers to suit your Jason Sliding Windows can be purchased here.

Follow these step-by-step instructions to learn how to replace your screen clips...

Replace Sliding Window Flyscreen Clips

How to replace the clips on a Jason flyscreen fitted to a Jason residential sliding window. Purchase the flyscreen clips here

Pointing at a flyscreen clip that needs replacing

Remove Awning Flyscreen without Breaking Clips

The awning flyscreen clips can break if the flyscreen clips are not in position before the screen is removed. This video shows you how.

Person showing proper technique when moving the awning flyscreen clips

Search our comprehensive DIY Video Library and follow step-by-step instructions on how to perform general window, door and security screen maintenance and repair jobs.

Required spare parts can be purchased online via our spare parts shop.

Service Options

Search our DIY Video Library and follow step-by-step instructions.

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Explore the full range of spare parts for Jason Windows products.

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Still having trouble and need help? Book a service with our team.

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Service and Support

How to book a service with Jason Windows

What's going on?

Sliding doors won't lock

Sliding windows won't lock

Glass pulling away from door/window frame

Screens are falling out

Other

Things to consider

DIY Options

Secure Door with a Damaged Locking Pin

Secure Your Sliding or Stacking Door when Handle is Damaged

Replace Leverlock Key Barrel

Replace Lever Lock Handle

Secure Door with a Damaged Locking Pin

Replace Boltlock Snibs

Replace Boltlock Lockbody

Secure Door with a Damaged Locking Pin

Replace Mortice Lock Key Barrel

Replace Mortice Door Handle

Replace Mortice Lock Body

Replace Sliding Rollers

Replace Breezelock and Rod

Replace Sliding Window Key Barrel

How to Clean Window & Door Tracks

Replace Sliding Door Roller

Replace Sliding Window Rollers

Replace Sliding Window Flyscreen Clips

Remove Awning Flyscreen without Breaking Clips

Service Options