Testimonials

At Jason Windows, we pride ourselves on our customer satisfaction. Here are just a few examples of some happy customers

“When deciding to build a new home, I originally looked at a builder that used a different window supplier. I told the builder I would not go with them as I wanted to have Jason doors and windows in my home.  They agreed to install Jason brand for the same price.  Why I asked specifically for Jason, is because I had tried them in a display home and found that for me (with slight arthritis in my hands) they were easier to open than other brands, due to the lovely wide handles and easy operation.  Even the little snibs seemed easier to use.  The doors are beautiful and just glide smoothly.  I ensure I keep the sand out and it keeps them in good order. The other huge difference I found was with the windows:  All of my homes have had another brand in the past and I found I had to swear and wrestle with the fly screens to get them in and out for cleaning.  Sometimes, I had to leave some window fly screens off until I could get my son to put them back on.  Even he had problems.  I was pleasantly surprised to find that every single one of my Jason Window fly screens slide out and back with ease. So, I just wanted to take this opportunity to tell you that I am stoked that I chose Jason Windows and Doors for my home.   A big thank you to the people at Jason’s, as you have made a lady with arthritis very happy.  I would recommend these doors and windows for anyone with arthritis, or anyone putting new doors and windows into their home. The products are wonderful. 

Susanne, Eglinton

On 14 July I sent off a query together with some photos about my broken sliding door handle. All I wanted to know was if you could help me with some advice as I wanted to do the job myself. Well, I got more than I bargained for! I got an immediate response from Lara saying that the manufacturer had identified a fault with their product and that you would gladly replace the entire handle set if I brought the old one along. On Monday I went to Spares Collection and was attended to by Jason. Also most helpful. Whilst waiting for him to do the paperwork I noticed from the posters that you pride yourself when it comes to customer service. I can truly say that you are an organisation of your word. I replaced the handles, have a fully functioning door again and a happy wife! Thank you.

Peter

Just touching base with you to let you know about my experience with Jason Windows. We have purchased a house that had the back sliding door supplied by Jason Windows and the last owners must have taken a screw driver to the lock mechanism. I came to Welshpool, picked up the new handle and at this time your Spare Parts person, a really nice guy didn’t get his name said if I returned both sides of the handles I could have a complete refund. This blew me away, who offers spare parts refunds in this day and age, I was very impressed by how much you stood by your product and the service I have received so far. The handle didn’t work as the lock mechanism was too far gone for people who don’t know what they are doing so my next phone call the young girl on the phone said I had to have a call out. She organized your staff member who’s name was Andrew to come 2 days later and informed me he would call me 20 mins before. Again the service was impeccable. Andrew was then coming out and booked in, he called me 15 mins before, he said he was going to call in to another small job and I asked him if I could be first as I needed to get back to work. He said no problem and we both arrived at the premises within a minute of each other, he proceeded to fix the door with excellent manners and professionalism and so impressed by his attitude to his job. My experience with Jason Windows has been an absolute pleasure, I have had your windows and doors in 3 different houses we have built and now I probably wouldn’t even shop around if I were to build again. Thankyou for taking my call and thankyou for a great customer service experience.

Liz

“Good Morning, I came in with my wife on Saturday morning to pick up two sets of rollers for my glass sliding door. We picked them up at the reception counter. I would like to let you know that the lady that serviced us needs to get a gold medal. I have not had such good and friendly service like I got from her for many years, Very helpful and good understanding of the product. Congratulations on having such good service.”

Kerry

“Hi Paul, I had some work done on a Jason door at the above property today. A young lad named Shane did the work. I just wanted to let you know that I was very impressed with his friendly, professional and business-like approach to his work. We have had several people visit us from Jason’s since we moved in to this house. Each time they have been a pleasure to deal with. I just wanted to pass this on. You should be very proud of the excellent team you have working with you.”

Suzy

“Hi, Alan attended my home today to service my 4 sliding doors. To say I am impressed is an understatement; he was truly a fine representative of your company. He was courteous, knowledgeable, and friendly and did a fantastic job, even offering suggestions for ongoing maintenance. I wish all tradesmen were li ke Alan, he is to commended for a job well done but for also representing your company in a manner I expect that you would want. Thank you to Alan, and to Jason, for sending him to me, well done.”

Richard

” I would just like to extend my thanks in a very rapid and accurate response to an email that I sent 2 weeks ago, After contacting Jason windows via email regarding a sliding door problem I was having, I had a team member contact me and sort the problem with a great and friendly attitude. I will be sure to refer any potential business in the future. Thank you again. ”
Michael from Henley Brook

“Doing a house reno and hunting for windows to suit. Called into three window places around Perth WA and these guys (Jason Windows) have been the most impressive of them all. Their rep (Kyle) was very professional, nothing was a hassle, all questions answered, additional info offered. I left with the name of a recommended installer (if required). Highly recommend!”

Meg

“Hi there, I just wanted to say thank you for recently fixing our bi-fold doors and doing it so without hesitation. I really felt like a valued customer and would highly recommend your company to my friends and family. I know you didn’t have to but you honoured your brand and reputation for quality and that is really impressive. Keep up the great work.”

Esther from Karrinyup

“I sought 3 other quotes regarding this door, 2 in Busselton and 1 in Albany. You were the only one to actually respond and confirm a quote on the same day. I can only assume the others are not interested in the work. Your prompt and friendly service is much appreciated, I now know where to go in future when in need of aluminium windows and doors.”

Quentin

“We built a house in Falcon using all Jason windows and doors and I recently asked about a replacement handle latch. Thank you very much for your quick and efficient service in sending one out to me, as the local supplier did not have the right colour. Excellent service! We are impressed.”

Moira from Falcon

“Hi, Hope you had a good Easter break. Just wanted to provide some positive feedback (too often we hear of the negative stuff and not give credit to the positive stuff). Soon after handover, Chris activated Jason Windows to carry-out some repairs. Josh from Jason Windows came out on 2 occasions and his colleague (can’t remember his name) came on the other to rectify the problems with my sliding door frame and my mum’s sliding door. My mum and I found them to be polite, friendly and generally punctual. Josh even fixed a window which wasn’t part of his scheduled job that day. Anyway, just thought I’d give some feedback and perhaps, in return, you could let Jason Windows know. Thank you and have a good long weekend ”

Gary

“Many thanks to the wonderful team at Jason Windows. We have (unfortunately) had to have a few repairs attended to, which was handled with efficiency and professionalism. Jamie and Zeke worked hard to ensure we were happy with the job, and that we would have no further issues. Thank you to Alan who attended the job after it was completed and reassured me that damages to our render would be repaired asap. I received a call 3 days later to advise me they would be back at our place next week repair and improve the render. Thanks again to a great team.”

Fiona-Karrinyup.

Morning Matt, Just to follow up on my conversation yesterday, I would like to compliment Jason Windows on their service. Receiving confirmation text messages, reminding of install or delivery dates is a great help Also having the trades confirm completion or notify of and complications while on site is great, Much appreciated. Regards

Phil (July 2016)