Product Warranty

Jason Windows offer a structural product warranty for a period of 10 years and a moving parts warranty for a period of 2 years from the date of delivery.

Please click here for our Warranty Statement

  • The extent of the warranty is limited to defects arising from faulty workmanship or materials for a period of ten (10) years from the date of practical completion, subject to the following conditions:Moving parts which are subject to wear as part of normal use are guaranteed for a period of two (2) years from the date specified above.
  • The product must be installed and maintained in accordance with Jason Windows installation and maintenance recommendations, and the relevant Australian Standards (www.standards.org.au).
  • Manufacturing standards and tolerances are not deemed defects.
  • The customer must not carry out any remedial work to allegedly defective products without first obtaining the written consent of Jason Windows to do so.

THE WARRANTY DOES NOT COVER:

      • Products that have been subjected to abuse, misuse or neglect.
      • Colour variations or shades that may occur with powder coat or anodised finishes.
      • Products that have not been maintained in accordance with the Care and Maintenance instructions specified by Jason Windows.
      • Products which have been supplied according to a required specification, where such specifications are subsequently determined as inappropriate.
      • Products that have been subject to abnormal conditions, including environment, temperature, water, fire, humidity, pressure, stress or similar.
      • Products which have been supplied but not installed in accordance with the requirements of the National Construction Code.
      • Products subjected to corrosive environments.
      • To the extent permitted by law, any consequential loss arising from defective or faulty products supplied by Jason Windows Pty LtdJason Windows Pty Ltd:
      • Accepts no responsibility for glass breakage once installed (except for faulty installation or materials).
      • Assumes no liability for damage to whole of product caused by cleaning agents or brick cleaning acids.

For information regarding Aluminium Corrosion, please click here.

CLAIMS

Warranty related claims are required to be forwarded to Jason Windows in writing within one month of the product defect arising.

Visit our Contact Us page for enquiry details.